bet977 Privacy Policy

1Information We Collect

bet977 collects personal data from players at the point of account registration, during the ongoing use of the platform, and as part of our regulatory Know Your Customer (KYC) and anti-money-laundering (AML) compliance obligations. The categories of personal data we collect are set out in the table below, together with the context in which each category is collected.

Data You Provide Voluntarily

Certain data — such as your preferred language, notification preferences, and self-imposed responsible gaming limits — is provided entirely at your discretion via the account settings dashboard. This data is used solely to personalise your experience on the bet977 platform and is not shared with any third party for purposes unrelated to the delivery of that personalisation.

Data We Do Not Collect

bet977 does not collect data relating to your racial or ethnic origin, religious beliefs, political opinions, trade union membership, genetic or biometric data, or health information, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request (for example, if a player discloses that they are seeking treatment for problem gambling). Such sensitive disclosures are treated with the highest level of confidentiality and are accessible only to the responsible gaming compliance team.

2How We Use Your Data

Personal data collected by bet977 is processed for specific, legitimate purposes directly related to the operation of the platform and the delivery of services to players based in Bangladesh. We do not process personal data in a manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which bet977 processes personal data are as follows:

• Account Creation and Management: Processing your registration information to create and maintain your bet977 account, authenticate your identity at login, and manage your account settings and preferences.
• Service Delivery: Enabling you to place wagers on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), sports events, and casino games; processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; and crediting bonuses and promotional rewards to your account.
• KYC and Regulatory Compliance: Verifying your identity and age in accordance with our obligations to prevent underage gambling, money laundering, and terrorist financing. KYC data is processed as a legal compliance obligation and cannot be waived by the player.
• Responsible Gaming: Monitoring behavioural data to identify patterns that may indicate problem gambling — including unusual session lengths, rapid loss-chasing, and significant deviations from a player's normal betting profile. This monitoring is conducted in the player's interest as a duty of care obligation.
• Fraud Prevention and Security: Detecting and preventing fraudulent account activity, unauthorised access, bonus abuse, collusion, and money laundering. Technical data including IP addresses and device fingerprints is used for this purpose.
• Customer Support: Responding to your queries, complaints, and requests submitted via live chat or email. Support communications are retained to maintain a record of issue resolution and to train our support staff.
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal promotions (such as Eid specials or BPL tournament offers) by email or SMS, where you have provided your consent to receive such communications. You may withdraw this consent at any time via the notification settings in your account dashboard.
• Platform Improvement: Analysing aggregated and anonymised behavioural data to improve the design, performance, and content of the bet977 platform. This analysis does not involve any individually identifiable data.

3Legal Basis for Processing

bet977 processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows, mapped to the corresponding processing activities:

Where bet977 relies on consent as the legal basis for processing, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for marketing communications will not affect your ability to use the bet977 platform or access any of its features.

4Data Sharing & Third Parties

bet977 does not sell, rent, or otherwise commercially disclose your personal data to third parties. However, in order to deliver our services, we share limited and necessary personal data with the following categories of trusted service providers and regulatory counterparties:

Payment Service Providers

To process your deposits and withdrawals, bet977 shares relevant financial data with payment service providers including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as card payment processors for Visa and Mastercard transactions and partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data strictly necessary to execute and confirm the relevant financial transaction.

KYC and Identity Verification Providers

Where bet977 uses third-party identity verification services to cross-reference the KYC documents you submit, your identity data may be shared with those providers for the sole purpose of verification. These providers are contractually prohibited from using your data for any purpose other than the identity check commissioned by bet977.

Game Content Providers

Games on the bet977 platform are supplied by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These studios may receive session-level technical data (such as a hashed player identifier and game session tokens) necessary to deliver game content and ensure game integrity. Full personal identity data is not shared with game studios.

Analytics and Fraud Prevention Providers

bet977 uses analytics and fraud detection tools that process technical and behavioural data to identify security threats and improve platform performance. Data shared with these tools is handled under strict data processing agreements. Where possible, data is anonymised or pseudonymised before being shared with these providers.

Law Enforcement and Regulatory Authorities

bet977 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by a binding legal obligation, court order, or regulatory instruction. In such circumstances, bet977 will disclose only the minimum data necessary to satisfy the legal requirement.

5Cookies & Tracking Technologies

The bet977 website uses cookies and similar tracking technologies to maintain session integrity, analyse platform usage, and — where consent has been provided — deliver relevant promotional content. A cookie is a small text file placed on your device by the bet977 web server when you visit bet977.club. The following categories of cookies are used on the bet977 platform:

Managing Your Cookie Preferences

You may review and update your cookie preferences at any time through your browser's privacy settings. Most modern browsers — including those used on Grameenphone, Robi, and Banglalink mobile data connections — allow you to block or delete cookies via the browser settings menu. Please note that disabling strictly necessary cookies will prevent you from logging into your bet977 account and may impair other core platform functions.

bet977 does not use cookies to track your activity on websites other than bet977.club. All cookie-based data collection is strictly limited to your interactions with the bet977 platform itself.

6Data Retention & Storage

bet977 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the primary categories of personal data held by bet977:

• Account and Identity Data: Retained for the lifetime of your bet977 account and for a minimum of 5 years following account closure, in accordance with AML record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, or 5 years from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• Betting and Gaming History: Retained for the lifetime of your account and for 2 years following account closure. Anonymised aggregate data derived from your gaming history may be retained indefinitely for statistical and analytical purposes.
• Customer Support Communications: Retained for 2 years from the date of the most recent communication in the support thread.
• Marketing Consent Records: Retained for the duration of your account and for 1 year following your withdrawal of consent, as evidence of the consent given and subsequently withdrawn.
• Technical and Log Data: Server access logs are retained for a maximum of 12 months. Fraud detection event logs may be retained for up to 3 years where an active investigation is ongoing.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is held in backup systems, it will be overwritten in accordance with bet977's scheduled backup rotation cycle, which does not exceed 90 days beyond the primary deletion date.

7Your Rights Over Your Data

As a bet977 player, you hold the following rights with respect to the personal data we process about you. These rights may be exercised at any time by contacting the bet977 data team at [email protected] with the subject line "Data Rights Request — [Your Username]". bet977 will acknowledge all such requests within 5 business days and provide a full response within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that bet977 holds about you, together with an explanation of the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Corrections to identity data may require you to submit updated KYC documentation.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to bet977's legal obligation to retain certain data for AML compliance and financial record-keeping purposes — such data cannot be deleted prior to the expiry of the applicable statutory retention period.
• Right to Restrict Processing: You have the right to request that bet977 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to bet977 in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bet977's legitimate interests. bet977 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8Data Security Measures

bet977 implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated regularly to reflect the current threat landscape facing online platforms operating in the Bangladesh market and internationally.

Technical Safeguards

• All data transmitted between your device and bet977.club is encrypted using TLS 1.2 or higher (256-bit encryption).
• Player passwords are hashed using a strong one-way algorithm; bet977 staff cannot view your plain-text password under any circumstances.
• Database servers containing personal data are not directly accessible from the public internet and are protected by firewalls, intrusion detection systems, and access control lists.
• Payment data is handled through PCI-DSS compliant processors; bet977 does not store raw card numbers or mobile wallet PINs on its own infrastructure.
• Two-factor authentication (2FA) is available as an optional security enhancement for all player accounts and is strongly encouraged.

Organisational Safeguards

• Access to personal data within bet977's operations is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role.
• All bet977 staff with access to personal data receive training on data protection obligations and security best practices at the point of onboarding and on a regular ongoing basis.
• Third-party service providers are vetted for their data security practices before being granted access to any bet977 player data, and are required to maintain contractual data processing agreements.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bet977 will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — providing details of the nature of the breach, the categories of data affected, the likely consequences, and the measures bet977 has taken or proposes to take to address the breach and mitigate its effects.

9Policy Updates & Contact

bet977 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide at least 14 days' notice prior to the changes taking effect. Notice will be provided either by displaying a prominent notice on the bet977.club homepage or by sending a notification to the email address registered on your account.

For non-material changes — such as corrections of typographical errors, clarifications of existing practices, or updates to contact information — the revised policy will be published on this page with an updated effective date, and your continued use of the bet977 platform following publication will constitute acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically, particularly if you receive a notification of an update. The effective date at the top of this page indicates when the current version was last reviewed and approved.

Contact the bet977 Data Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bet977 has handled your personal data, please contact us using the details below. Our data protection team is available to respond to enquiries during standard Bangladesh Standard Time (BST, UTC+6) business hours, Monday to Sunday including public holidays.

• Email: [email protected] — subject line: "Privacy Policy Enquiry"
• Live Chat: Available 24/7 via the bet977.club platform (BST)
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days